We offer Made to Order and Ready to Ship items.

Made To Order: The large majority of items in our shop are Made To Order meaning the items are not produced until an order is placed. Our current turnaround time will be listed on the home page of our website for easy and transparent access. The typical turnaround time is 15 business days.

Ready To Ship: Ready to Ship items will be available occasionally. Please allow us a few days to get your item prepared for shipping.

Standard shipping takes 3-5 business days (once shipped). We are noticing major USPS delays during holiday seasons, please allow 10-14 days for delivery*

If Route Shipping insurance was purchased at checkout : Please let us know if your package has been "stuck" in USPS transit for longer than 5 days, we can assist with filing a claim with Route. Be sure to purchase Route insurance (you'll see this option at checkout) for package coverage against loss, damage, or theft. This is our best way to offer replacement and refunds immediately when there is a shipping issue. 

If Route shipping was unchecked during checkout : Once an item leaves our hands it is in the hands of USPS. We can only see the tracking that USPS provides. Please reach out to USPS with any inquiries about delays or shipments not arriving. We are not responsible for lost or stolen packages. Please follow the tracking information to ensure your package is received. We do not refund or send new replacements for lost or stolen packages that are marked delivered by USPS. 

Apparel: Due to the handmade nature of our items, please be sure to launder your garment carefully. Please wash in cold water on gentle cycle and lay flat or hang to dry. Please wash alone or with like colors. Do not use bleach and do not iron. Due to the nature of some of the fabrics, fading and pilling is normal. We are not responsible for any damage to your item due to washing error. 

Bows: Bows are not meant to be washed. We recommend SPOT CLEANING ONLY.

Please refer to our size charts and style guides. You can also join our VIP Facebook group to chat with our Elayne & Co family about sizing. 

Due to the nature of our handmade items we currently do not offer returns or exchanges unless we sent an item in error (wrong size / wrong color, etc.) Please read item details before purchasing and feel free to reach out to hello@elayneandco.com if you have any questions before making your purchase. 

While we strive for perfection 100% of the time, we are still human and something could still slip through the cracks. Please inspect each item upon its arrival to you and contact us within 7 days of the items arrival with any issues. Contact us via email at hello@elayneandco.com with photos and a replacement will be sent after being reviewed. The item must be unwashed, unworn and tags still attached before a store credit or exchange can be issued. Once an item has been washed or worn, we are not able to replace. 

Our system only allows one code per order. Check our VIP Facebook Group for discount codes. We cannot apply a code after a purchase is made so be sure to add a code before checking out.